All of David’s Christmases came at once yesterday as an afternoon courier delivered a second copy of his photobook album from Kodak (but not the set of photos that was also part of the order). I’ll be interested to see if the third copy, and missing photos, ever turns up. Speaking of online consumer tales, […]
Daily Life
Officially Lost!
Those of you following my blog on 21 and 22 December will be aware of the sad tale of my gift order from Kodak (US) that did not arrive in time for Christmas. Well, I am afraid to say that my replacement order has also disappeared into the ether and is officially lost. By using […]
A Kiwi Touch
Those of you in New Zealand, or readers of Dale’s blog, will be familiar with the distinctive red pohutukawa blooms that line the North Island coast at this time of year. It’s something I miss in Australia so I ordered this platter from Morris & James pottery and Mum played courier: The pottery is close […]
A Christmas Wedding
Christmas is a time for gathering of family and weddings also bring people together. Combine the two and you have the makings of a real celebration. Yesterday I went to the wedding of a friend from Auckland law school. We both reside in Australia these days and the wedding was held in the quintessentially Sydney […]
Continuing Consumer Tales
When my parcel didn’t arrive yesterday, I called Kodak back; went through all the silly prompts; went through my plaintive “help, help, help,supervisor, help, help, help, service!, help, help help” spiel and eventually got to talk to a more helpful supervisor. Incidentally, on the Kodak phone system “customer service representative” are apparently the magic words […]
Consumer Outrage
I am not generally hostile to technology but, if there is one thing guaranteed to make my blood pressure rise, it is a non-responsive automated voice telephone system. I purchased a Christmas gift item from Kodak in America at the end of November. I received confirmation that the item was shipped on 30 November by […]